Terms of service

Last Updated: 21 September 2026

Welcome to Silkworm Creation. These Terms & Conditions govern your use of silkwormcreation.com, purchases made through our website, and your interaction with our online and physical store.

By using our website or placing an order, you agree to these Terms & Conditions.

1. About Silkworm Creation

Registered Name: Silkworm Creation
GSTIN: 06ADFPH4354N1ZD
Email: silkwormcreation@gmail.com
Phone / WhatsApp: +91 78767 19360

Physical Store:
SCO 2, Reliance Square, 1st Floor, Opp. City Plaza, Near D-Mart, Peer Muchalla, Near Sector 20 Panchkula, Peer Muchalla Road, Zirakpur, Sanauli, Punjab – 160104, India

2. Use of Website

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent purposes
  • Attempt unauthorized access
  • Interfere with website functionality
  • Introduce malicious software
  • Copy or misuse website content
  • Use another person's information without authorization

3. Product Information

We make reasonable efforts to display accurate information about our sarees and other products, including:

  • Product descriptions
  • Images
  • Colors
  • Fabric information
  • Measurements
  • Availability
  • Pricing

However, actual colors may vary slightly depending on your device display, lighting, photography conditions, and screen settings.

Handcrafted, handwoven, embroidered, printed, or naturally dyed products may have variations that are characteristic of the product and should not necessarily be considered defects.

4. Product Availability

Products displayed on the website are subject to availability.

We reserve the right to:

  • Limit quantities
  • Correct product information
  • Update prices
  • Change availability
  • Discontinue products

If an ordered product becomes unavailable after an order is placed, we will contact the customer and provide an appropriate resolution.

5. Pricing

Product prices displayed on the website are subject to change without prior notice.

Applicable taxes, delivery charges, discounts, or other charges will be displayed where applicable during the purchasing process.

6. Orders

Placing an order constitutes a request to purchase the selected products.

An order may be subject to verification before fulfilment.

We reserve the right to cancel or decline an order in circumstances including:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Incorrect customer information
  • Delivery limitations
  • Technical errors
  • Other legitimate business reasons

If payment has already been received for an order that we cancel, the applicable amount will be refunded according to the relevant refund process.

7. Payment

Payments may be processed through third-party payment providers.

By making a payment, you agree to comply with the terms and conditions of the applicable payment provider.

8. Shipping

Orders will be shipped to the address provided during checkout.

Customers are responsible for providing accurate delivery information.

Silkworm Creation is not responsible for delays or failed deliveries resulting from:

  • Incorrect address
  • Incorrect PIN code
  • Incorrect or unreachable phone number
  • Customer unavailability
  • Refusal to accept delivery
  • Circumstances outside our reasonable control

Please refer to our Shipping & Delivery Policy for further information.

9. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

10. Intellectual Property

All website content, including:

  • Logos
  • Brand names
  • Product images
  • Graphics
  • Text
  • Videos
  • Designs
  • Website layout
  • Marketing material

belongs to Silkworm Creation or its respective content owners and may not be copied, reproduced, modified, distributed, or commercially exploited without permission.

11. User-Generated Content

If customers voluntarily submit reviews, photographs, testimonials, or other content to Silkworm Creation, they should ensure that they have the necessary rights to provide that content.

By submitting content for publication, you grant Silkworm Creation permission to use it for legitimate business, website, marketing, or promotional purposes, subject to applicable law.

12. Third-Party Services

Our website may use third-party services such as payment gateways, courier providers, analytics platforms, advertising platforms, social media services, and other technology providers.

Their respective terms and privacy policies may apply.

13. Limitation of Liability

Silkworm Creation will take reasonable steps to provide accurate products and services.

To the extent permitted by applicable law, Silkworm Creation shall not be responsible for losses caused by circumstances beyond our reasonable control, including third-party service failures, internet interruptions, courier disruptions, natural events, or other unforeseen circumstances.

Nothing in these Terms limits rights or protections that cannot legally be excluded under applicable law.

14. Changes to Terms

We may update these Terms & Conditions from time to time.

The updated version will be published on the website and will become effective from the date stated on the updated page.

15. Governing Law

These Terms & Conditions shall be governed by applicable laws of India.

Disputes shall be subject to the jurisdiction of competent courts and authorities in India, subject to applicable consumer protection and other mandatory legal provisions.

16. Contact

Silkworm Creation
Email: silkwormcreation@gmail.com
Phone / WhatsApp: +91 78767 19360