Refund policy
Last Updated: 21 September 2026
At Silkworm Creation, we want customers to have a positive shopping experience. Our return, exchange, and refund process is subject to the conditions below.
1. Eligibility
A product may be eligible for return or exchange where permitted under our applicable return conditions.
Products must generally be:
- Unused
- Unwashed
- Unworn
- Undamaged
- In original condition
- Returned with original packaging and tags, where applicable
Products showing signs of use, washing, alteration, damage, stains, perfume, makeup, or other customer-caused damage may not qualify for return or exchange.
2. Saree-Specific Considerations
Customers should carefully inspect the product before use, washing, alteration, fall/pico work, blouse stitching, embroidery modification, or other customization.
Once a product has been altered, stitched, washed, worn, or otherwise modified, it may not be eligible for return or exchange.
3. Wrong or Damaged Product
If you receive:
- A wrong product
- A damaged product
- A product with a significant manufacturing issue
- A product materially different from what was ordered
please contact us as soon as possible after delivery.
We may request photographs, videos, order information, packaging information, or other details to investigate the issue.
4. Return Request
To request a return or exchange, contact:
Email: silkwormcreation@gmail.com
WhatsApp: +91 78767 19360
Please provide:
- Order number
- Customer name
- Registered mobile number
- Product details
- Reason for return
- Photographs/videos where relevant
Our team will review the request and communicate the applicable next steps.
5. Return Approval
A return or exchange is not considered approved merely because a request has been submitted.
The product may need to be reviewed to determine eligibility.
Silkworm Creation reserves the right to reject a return request where the product does not meet the applicable return conditions.
6. Refunds
Where a refund is approved, the refund may be processed through the original payment method or another appropriate method depending on the transaction.
The time taken for the refund to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution.
7. Exchange
Where an exchange is approved and the requested replacement product is available, Silkworm Creation may arrange an exchange subject to applicable conditions.
If the replacement product is unavailable, another appropriate resolution may be offered.
8. Return Shipping
Return shipping arrangements and applicable charges will depend on the reason for the return and the circumstances of the case.
Where the return is due to an error attributable to Silkworm Creation, we may arrange an appropriate return solution.
Where the return is due to customer preference or another customer-related reason, applicable shipping or handling costs may apply.
9. Non-Returnable or Restricted Products
Certain products may not be eligible for return or exchange because of their nature, customization, hygiene considerations, clearance status, or other disclosed conditions.
Any product-specific return restrictions will be communicated on the relevant product page or at the time of purchase where applicable.
10. Cancellation
Order cancellation requests should be made as early as possible.
Once an order has been processed, packed, shipped, or otherwise moved into fulfilment, cancellation may no longer be possible.
Please refer to our Cancellation Policy for additional information.
11. Contact
For return or refund requests:
Silkworm Creation
Email: silkwormcreation@gmail.com
WhatsApp: +91 78767 19360