Privacy policy

Last Updated: 21 September 2026

Silkworm Creation respects your privacy and is committed to protecting the personal information you provide when you visit our website, purchase our products, contact us, or visit our physical store.

This Privacy Policy explains how Silkworm Creation collects, uses, stores, shares, and protects personal information.

By accessing or using silkwormcreation.com, purchasing products online or from our physical store, or communicating with us through phone, WhatsApp, email, social media, or other channels, you acknowledge the practices described in this Privacy Policy.

1. Business Information

Registered Name: Silkworm Creation
GSTIN: 06ADFPH4354N1ZD
Website: silkwormcreation.com
Email: silkwormcreation@gmail.com
Phone / WhatsApp: +91 78767 19360

Physical Store Address:

SCO 2, Reliance Square, 1st Floor,
Opp. City Plaza, Near D-Mart,
Peer Muchalla, Near Sector 20 Panchkula,
Peer Muchalla Road, Zirakpur, Sanauli,
Punjab – 160104, India

2. Information We Collect

Depending on how you interact with Silkworm Creation, we may collect:

  • Name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • PIN code
  • City and state
  • Order and purchase details
  • Product preferences
  • Delivery instructions
  • Information required for returns, exchanges, refunds, or customer support

When you make a purchase at our physical store, we may collect information necessary for billing, invoicing, customer service, returns, exchanges, and other legitimate business purposes.

3. Payment Information

Online payments may be processed through third-party payment gateways.

Silkworm Creation does not intentionally store complete debit card, credit card, banking passwords, UPI credentials, or other sensitive payment authentication information on its own systems.

Payment providers process payment information according to their own terms and privacy policies.

4. Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Website interaction information
  • Referring website
  • Date and time of visits
  • Cookies and similar technologies

This information may be used to improve website functionality, performance, security, and customer experience.

5. Cookies

Our website may use cookies and similar technologies to:

  • Maintain your shopping cart
  • Maintain your shopping session
  • Remember preferences
  • Improve website functionality
  • Understand website traffic
  • Measure advertising performance
  • Detect fraudulent or suspicious activity

You may manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. How We Use Your Information

We may use personal information to:

  • Process and confirm orders
  • Generate invoices
  • Process payments
  • Arrange delivery
  • Send order updates
  • Provide customer support
  • Process returns, exchanges, cancellations, and refunds
  • Respond to enquiries
  • Improve our products and services
  • Prevent fraud and unauthorized activity
  • Maintain website security
  • Conduct analytics
  • Send promotional communications where permitted

7. WhatsApp Communication

We may use WhatsApp to communicate regarding:

  • Orders
  • Delivery
  • Customer support
  • Product enquiries
  • Returns and exchanges
  • Promotional communications where applicable

WhatsApp is a third-party communication service and its own terms and privacy practices also apply.

To contact us through WhatsApp:

+91 78767 19360

8. Sharing of Information

Silkworm Creation does not sell your personal information.

We may share necessary information with trusted service providers, including:

  • Payment gateways
  • Banks and financial institutions
  • Courier and logistics companies
  • Website and ecommerce service providers
  • Hosting providers
  • Communication providers
  • Analytics providers
  • Advertising providers
  • IT and security service providers
  • Professional advisors

We may also disclose information where required by law, court order, government authority, regulatory requirement, or law enforcement agency.

9. Marketing

Where permitted by applicable law and where appropriate consent or another lawful basis applies, we may communicate information about:

  • New collections
  • New products
  • Discounts
  • Offers
  • Seasonal sales
  • Promotional campaigns

You may request to stop receiving promotional communications from us.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

We may retain personal information for as long as reasonably necessary for:

  • Order fulfilment
  • Customer service
  • Accounting and taxation
  • Invoicing
  • Returns and refunds
  • Fraud prevention
  • Dispute resolution
  • Legal and regulatory compliance

When information is no longer required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

12. Privacy Requests

Depending on applicable law, you may contact us to request:

  • Access to personal information
  • Correction of inaccurate information
  • Updating of contact information
  • Withdrawal of consent where applicable
  • Opt-out from promotional communications
  • Resolution of privacy-related concerns

Contact:

Email: silkwormcreation@gmail.com
Phone / WhatsApp: +91 78767 19360

13. CCTV

Our physical store may use CCTV surveillance for security, safety, loss prevention, and protection of customers, employees, visitors, inventory, and property.

CCTV footage may be retained for a reasonable period based on operational, security, legal, or investigative requirements.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

Silkworm Creation is not responsible for the privacy practices or security of third-party websites.

15. Changes to This Policy

We may update this Privacy Policy periodically. Any updated version will be published on this page with a revised "Last Updated" date.

16. Contact

Silkworm Creation
GSTIN: 06ADFPH4354N1ZD
Email: silkwormcreation@gmail.com
Phone / WhatsApp: +91 78767 19360

Physical Store:
SCO 2, Reliance Square, 1st Floor, Opp. City Plaza, Near D-Mart, Peer Muchalla, Near Sector 20 Panchkula, Peer Muchalla Road, Zirakpur, Sanauli, Punjab – 160104, India

17. Governing Law

This Privacy Policy shall be governed by applicable laws of India.