Privacy Policy

Privacy Policy

Last Updated: 21 September 2026

Welcome to Silkworm Creation. We respect your privacy and are committed to protecting the personal information you share with us when you visit our website, place an order, contact us, or purchase products from our physical store.

This Privacy Policy explains how Silkworm Creation collects, uses, stores, protects, and processes your personal information.

By accessing or using silkwormcreation.com, purchasing products from us online or at our physical store, or communicating with us through phone, WhatsApp, email, or other channels, you acknowledge the practices described in this Privacy Policy.

1. Business Information

Registered Name: Silkworm Creation
GSTIN: 06ADFPH4354N1ZD
Website: silkwormcreation.com
Email: silkwormcreation@gmail.com
Phone / WhatsApp: +91 78767 19360

Physical Store Address

SCO 2, Reliance Square, 1st Floor, Opp. City Plaza, Near D-Mart, Peer Muchalla, Near Sector 20 Panchkula, Peer Muchalla Road, Zirakpur, Sanauli, Punjab – 160104, India

Silkworm Creation operates through both its physical retail store and online ecommerce store.

2. Information We Collect

Depending on how you interact with Silkworm Creation, we may collect different types of information.

A. Information Provided When Placing an Online Order

When you place an order through our website, we may collect:

  • Full name

  • Mobile number

  • Email address

  • Billing address

  • Shipping/delivery address

  • PIN code

  • City and state

  • Order details

  • Products purchased

  • Delivery instructions

  • Information required for returns, exchanges, or refunds

B. Information Provided at Our Physical Store

When you make a purchase at our physical store, we may collect information necessary to process your transaction or provide customer service, including:

  • Name

  • Mobile number

  • Email address, where provided

  • Billing information

  • Purchase details

  • Information required for invoices

  • Information required for returns or exchanges

C. Payment Information

Online payments may be processed through third-party payment gateways.

Silkworm Creation does not intentionally store complete debit card, credit card, UPI credentials, banking passwords, or other sensitive payment authentication information on its own systems.

Payment information is processed by the applicable payment gateway, bank, or financial institution according to its own privacy and security practices.

3. Information Collected Automatically

When you visit silkwormcreation.com, certain technical information may automatically be collected by our website or third-party services.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Website interaction information

  • Referring website

  • Date and time of visits

  • Cookies and similar technologies

  • Approximate location information derived from technical data

This information may be used to maintain website security, understand website usage, improve performance, and enhance your shopping experience.

4. Cookies

Silkworm Creation may use cookies and similar technologies on its website.

Cookies may be used to:

  • Maintain your shopping cart

  • Maintain your shopping session

  • Remember preferences

  • Improve website functionality

  • Understand website traffic

  • Measure marketing performance

  • Provide relevant advertising, where applicable

  • Detect suspicious or fraudulent activity

You may manage or disable cookies through your browser settings. Certain website functionality may not work correctly if some cookies are disabled.

5. How We Use Your Information

We may use personal information collected from you for legitimate business and operational purposes, including:

Order Processing

  • Processing and confirming orders

  • Generating invoices

  • Processing payments

  • Arranging delivery

  • Providing order updates

  • Processing cancellations

  • Managing returns and exchanges

  • Processing refunds

Customer Service

  • Responding to enquiries

  • Providing product information

  • Resolving complaints

  • Assisting with orders

  • Supporting returns and exchanges

Website Operations

  • Operating and maintaining our website

  • Improving website functionality

  • Improving our products and services

  • Understanding customer preferences

  • Preventing fraud

  • Detecting unauthorized activity

  • Maintaining website and transaction security

Marketing

Where permitted by applicable law and where appropriate consent or another lawful basis applies, we may use your contact information to communicate:

  • New collections

  • New product launches

  • Offers and discounts

  • Seasonal promotions

  • Special sales

  • Promotional campaigns

  • Other Silkworm Creation updates

You may request to stop receiving promotional communications at any time.

6. WhatsApp Communication

Silkworm Creation may communicate with customers through WhatsApp for purposes including:

  • Order confirmation

  • Order updates

  • Delivery updates

  • Customer support

  • Product enquiries

  • Returns and exchanges

  • Promotional communications, where applicable

WhatsApp communications are also subject to WhatsApp's own terms and privacy practices.

To request that promotional WhatsApp communications be stopped, contact us at:

WhatsApp: +91 78767 19360

7. Sharing of Personal Information

Silkworm Creation does not sell your personal information to third parties.

We may share information with trusted service providers where reasonably necessary to operate our business.

These may include:

  • Payment gateways

  • Banks and financial institutions

  • Courier and logistics companies

  • Website hosting providers

  • Ecommerce technology providers

  • Communication and messaging service providers

  • Analytics providers

  • Advertising platforms

  • IT and security service providers

  • Professional advisors

The information shared will generally be limited to what is reasonably necessary for the relevant service or business purpose.

We may also disclose information where required by:

  • Applicable law

  • Court orders

  • Government authorities

  • Law enforcement agencies

  • Regulatory requirements

We may also disclose information where reasonably necessary to protect our legal rights, customers, employees, property, or business.

8. Payment Processing

Online payments may be processed through third-party payment service providers.

When you make an online payment, you may interact directly with the payment provider's systems.

Silkworm Creation does not intentionally collect or store complete payment card credentials, banking passwords, or other sensitive payment authentication information.

Payment providers may independently collect and process payment information according to their respective privacy policies and terms.

9. Shipping and Delivery

To fulfil online orders, we may provide necessary information to courier and logistics partners.

This may include:

  • Customer name

  • Mobile number

  • Shipping address

  • PIN code

  • City and state

  • Order information

Such information is provided for the purpose of fulfilling and delivering your order.

10. Marketing and Advertising

Silkworm Creation may use third-party analytics and advertising services to understand website activity and measure marketing performance.

These services may use:

  • Cookies

  • Pixels

  • Tags

  • Tracking technologies

  • Similar technologies

Depending on the services implemented on our website, these may include platforms such as Google, Meta, and other advertising or analytics providers.

Such third parties may process information according to their own privacy policies.

11. Social Media

Silkworm Creation may maintain accounts or pages on social media platforms.

If you interact with us through social media, information that you voluntarily provide or make publicly available may be accessible to us in accordance with the relevant platform's functionality and policies.

Your use of third-party social media platforms is subject to their respective terms and privacy policies.

12. Physical Store CCTV and Security

For the safety and security of customers, employees, visitors, inventory, and business premises, our physical store may use CCTV surveillance.

CCTV footage may be recorded and retained for a reasonable period based on security, operational, legal, or investigative requirements.

CCTV footage may be accessed by authorized personnel and may be provided to law enforcement agencies or other authorities where legally required or reasonably necessary for an investigation or security matter.

13. Data Security

Silkworm Creation takes reasonable technical and organizational measures to protect personal information against:

  • Unauthorized access

  • Unauthorized disclosure

  • Misuse

  • Alteration

  • Loss

  • Destruction

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

While we take reasonable precautions to protect information, we cannot guarantee absolute security of information transmitted over the internet.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required for legitimate business and legal purposes.

This may include retaining information for:

  • Order processing

  • Accounting and taxation

  • Invoicing

  • Customer support

  • Returns and refunds

  • Dispute resolution

  • Fraud prevention

  • Legal and regulatory compliance

  • Protection of legal rights

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and record-retention requirements.

15. Your Privacy Rights and Choices

Depending on applicable law, you may contact Silkworm Creation regarding your personal information and may request:

  • Access to personal information held by us

  • Correction of inaccurate information

  • Updating of contact information

  • Withdrawal of consent where processing is based on consent

  • Opt-out from promotional communications

  • Information regarding how your personal information is being used

  • Resolution of privacy-related concerns or complaints

Certain information may need to be retained where required by law or where necessary for legitimate business purposes, including taxation, accounting, fraud prevention, dispute resolution, and legal compliance.

For privacy-related requests, contact:

Email: silkwormcreation@gmail.com
Phone / WhatsApp: +91 78767 19360

16. Children's Privacy

Our website and services are intended for general consumers.

We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

17. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Silkworm Creation is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the applicable privacy policies of third-party services before providing personal information to them.

18. Business Transactions

If Silkworm Creation undergoes a business restructuring, merger, acquisition, sale of assets, transfer of business, or similar transaction, customer information may be transferred as part of the relevant business assets, subject to applicable law and appropriate privacy protections.

19. Changes to This Privacy Policy

Silkworm Creation may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices

  • Website functionality

  • Technology

  • Third-party services

  • Applicable laws and regulations

The updated Privacy Policy will be published on this page with a revised Last Updated date.

We encourage customers to periodically review this page.

20. Privacy Questions and Complaints

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the way Silkworm Creation handles personal information, please contact us.

Silkworm Creation

Registered Name: Silkworm Creation
GSTIN: 06ADFPH4354N1ZD
Email: silkwormcreation@gmail.com
Phone / WhatsApp: +91 78767 19360

Physical Store:

SCO 2, Reliance Square, 1st Floor,
Opp. City Plaza, Near D-Mart,
Peer Muchalla, Near Sector 20 Panchkula,
Peer Muchalla Road, Zirakpur, Sanauli,
Punjab – 160104, India

We will make reasonable efforts to address privacy-related concerns and requests in accordance with applicable law.

21. Governing Law

This Privacy Policy shall be governed by the applicable laws of India.

Any disputes relating to privacy or use of the Silkworm Creation website shall be subject to the applicable laws and jurisdiction of competent courts and authorities in India, subject to applicable consumer protection and other mandatory legal provisions.

By using silkwormcreation.com, you acknowledge that you have read and understood this Privacy Policy.